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Connect to the Global Communities

Take a fantastic journey to another country where you view the unique lives of two children and their families through the eyes of children.

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Customer Service

Our goal is to give you the best possible shopping experience. Please select from the categories below for more information. If you need further assistance, our Customer Service department is on hand to help Monday through Friday 9 AM to 5 PM Eastern Standard Time. You may email us at, phone 1-513-563-3100, or fax 1-513-563-3105.

Ordering Information

  • Online:
  • Telephone: 513-563-3100 (Have your credit card number ready)
  • Fax: 513-563-3105
  • Mail completed Order Form to:
    Master Communications, Inc.
    PO Box 9096
    Cincinnati, OH 45209
  • Email official school & library purchase orders to

Payment Methods

Credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express

Other Forms of payment

  • Personal check (payable to Master Communications)
  • Money Order
  • Gift Certificate


We strive to process your order and ship in about one business day. Shipping is from Cincinnati, Ohio and we usually use the US postal service or FedEx. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent upon the items in your order and the shipping method you select. Your total shipping charges will be automatically computed during checkout prior to the completion of your order If you are submitting a purchase order, please add $7.95 or 10% of your order, whichever is higher.

Return Policy

DVDs are not returnable unless the disc is found to be defective within 30 days of your invoice date. You may return the defective product for exchange only. Please contact us for a return authorization before shipping the defective disc.

Typographical Error

We reserve the right to fix typographical error on this website or in our printed brochure. In the event a product is listed at an incorrect price or quantity due to typographical error or error in pricing information, Master Communications shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Master Communications shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Master Communications shall immediately issue a credit to your credit card account in the amount of the incorrect price. If you have any additional questions, please e-mail or call us at 513-563-3100.

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